Shipping Policy

Shipping Policy for Online Printing Shop

Effective Date: 10 June 2023

Thank you for shopping with Online Printing Shop. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment confirmation has been received.
Production times may vary depending on the size, complexity, and quantity of the order.
Customers will be notified if there are unexpected delays.

2. Shipping and Delivery

We offer local and nationwide delivery services.
Delivery timelines are estimates and may vary depending on the courier company and delivery location.
Delivery charges will be communicated during checkout or quotation

3. Delivery Timeframes

Estimated delivery times:

Standard orders: 2–7 business days after production
Large or custom orders: Delivery times may vary

Please note that weekends and public holidays may affect delivery times.

4. Courier Responsibility

Once an order has been handed over to the courier company, delivery is managed by the courier service provider. While we work with trusted couriers, we are not responsible for delays caused by:

Weather conditions
Public holidays
Strikes or service disruptions
Incorrect delivery addresses provided by customers

5. Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not liable for delays or losses resulting from incorrect or incomplete addresses.

Additional delivery charges may apply for re-delivery requests.

6. Order Tracking

Where available, tracking information will be shared with customers once orders are dispatched.

7. Damaged or Missing Packages

Customers must report damaged or missing packages within 48 hours of delivery or expected delivery date.

Please provide:

Order number
Photos of damaged packaging or products
Detailed description of the issue

8. Collection Option

Customers may choose to collect orders directly from our premises where applicable. Collection arrangements must be confirmed in advance.

9. Contact Information

For shipping-related questions, please contact:

Online Printing Shop
Email: Vusi.Phaswana@Hloksintelligencegroup.co.za
Phone: +27 79 962 9868